VIEW FROM THE TOP: Spread the responsibility message - Kim Howells talks to Gidon Freeman about his role as Labour's corporate social responsibility minister

It would once have been unimaginable that there would be a minister

for corporate social responsibility. The political right insisted a

corporation's only responsibility was to its shareholders. The left

looked with disdain on the notion that profit-driven organisations would

assess their impact on society without being compelled to do so.

Kim Howells' role is therefore a sign of how far corporate Britain has

changed in the last two decades. It is now exactly a year since the

Department of Trade and Industry's Minister of State for Consumers and

Corporate Affairs welcomed CSR into his remit. Until the Prime Minister

asked Howells to add this brief to his existing duties, it was widely

considered an area which, while of obvious benefit to corporate

reputation, was one in which government should not meddle.

Howells' frantic activity over the past year has changed that, and he

has become an evangelist for CSR. He is a keen participant in briefings

for business leaders on what they can do to improve their company's

links with a range of audiences other than shareholders. He is frank

with the media about the aims of this activity - to raise the profile of

CSR in City boardrooms and ensure it becomes ever more widespread. And

he is increasingly clear on what CSR can mean to an investment community

which, apart from setting aside a tiny share of profits for

philanthropic donation, is wary of giving something away unless a clear

business case can be made for it.

He is an appropriate choice for CSR Minister. The 51-year-old MP for

Pontypridd has worked in a range of industries including coal and


He served as spokesman and research officer for the South Wales miners'

union, and has written and presented radio and TV programmes.

His political career has also been varied since he entered the Commons

in a by-election in 1989. Before 1997, he spoke for the then opposition

on foreign affairs, home affairs and trade and industry. As a minister

for the last four years, he worked in the Department for Education and

Employment before being switched to the DTi two years ago.

Howells gave PRWeek an exclusive interview last month at a Weber

Shandwick seminar on CSR. He is proud of what has been achieved in the

first year.

'We have harvested a lot of information about what's happening

throughout the country and around the world,' he says. 'Companies are

involved in all sorts of diverse things that benefit communities and

there are different perspectives about what constitutes CSR.'

He is insistent there must be no attempt to limit the definition of CSR.

In essence, it must be self-defining: if a company thinks what it is

doing - in the way it treats staff, or engages with local residents, or

designs products or business systems with goodwill to neighbours as a

guiding principle - counts as CSR, it does. 'Government always trys to

encapsulate and define things as if somehow we can say 'that is good

practice - now how do we pick that apart and reassemble it somewhere

else?' It's a nice theory but I'm not sure it works.'

Consultants specialising in CSR welcome this approach, and suggest it

indicates a mind in tune with the growth of CSR. Tesco's Computers for

Schools campaign, with its undoubted good results for schools in

deprived areas, was one initiative which set a benchmark for

cause-related marketing strategies. The next stage is to integrate this

frame of mind into everything a corporation does, from PR to product


One way of doing this, suggest enthusiasts, would be to make it

compulsory for all companies above a certain size - or turnover, or with

a stock market listing - to report annually and publicly on the impact

the company has had on society. While this would obviously increase the

prevalence of CSR, it would remove its founding urge: volition.

The Company Law Reform proposals include a requirement for companies to

report on some level of their social and environmental activities, but

Howells is sceptical about the value of legislation in this area.

'What'll happen is that there'll be a great thick wodge of forms

arriving on someone's desk once a year and the Government will require

them to be filled in and companies will become very creative in terms of

that aspect of accounting,' he says.

'The area will lose the sense of freshness and innovation it has at the

moment because it becomes something they have to do. I am not remotely

interested in creating a whole new area of work for lawyers to benefit

from. That's not what CSR is about,' he adds.

Howells sees his position as being a catalyst for the spread of best

practice, spreading the word between sectors that rarely meet and by

doing so helping grow the CSR world.

The business case made for widening the reach of CSR - and for CSR

managers to have the ear of their CEO directly - tends to focus on the

issue of reputation management. Howells is in no doubt that while it

cannot be simply an image issue, image is easier to communicate if it

matches reality.

In short, there are gains to be made through embedding a CSR mentality

in your business.

'At its crudest level, I firmly believe that if customers are offered a

service or product that is identical in price and quality to another,

they'll go for the one from the company they associate with a reputation

for good works,' he says. 'That's something that is very difficult to

prove but it seems like common sense to me, and if you look at business

in general, there is a correlation between a good reputation and


If that is not enough, there are also recruitment benefits to CSR

programmes, he insists: 'There is a close correlation between the

ability of a company to recruit the best people and having a good

reputation in terms of the work they do outside their core


Because reputation issues are so much at the forefront of the

development of CSR, it is absolutely crucial to the PR industry that

ownership of the whole area remains within it. This is far from a

foregone conclusion since a raft of professional services providers,

from lawyers to management consultants, are vying for a piece of the


Howells is full of examples of positive CSR work from British


A visit he made to the Cooperative Insurance Society in Manchester

sticks in his mind. The CIS is the UK's only insurer to commit to a

programme of social accountability, which puts customers, employees, the

local community and other stakeholder groups at the heart of its


The programme cuts across the business from investment to training, from

a commitment to its employees to a commitment to the wider


CIS applies socially responsible investment (SRI) policies across the

£26bn funds it manages and has been surveying all the companies it

has holdings in to determine what they are doing to progress social

responsibility issues. This includes policies on the environment,

attitudes to customers, fair trading practices and community involvement

programmes. Customers play an important role in the SRI policy. If they

have a concern about a company in which CIS invests, the CIS'

Responsible Shareholding Unit raises that concern with the company's


Projects that are a direct result of the social accountability programme

include members of CIS's catering staff being given the opportunity to

learn about computer technology. This sort of programme aims to ensure

that staff have opportunities to contribute to the growth of the

business and to achieve personal fulfilment and development at the same


Gardening, planning and painting a nursery playground not only help the

firm's graduate trainees focus on team building, communication,

delegation and motivation, but also help to improve the environment.

CIS's car sharing scheme is among the initiatives the society is

implementing in order to limit its impact on the environment. People are

increasingly concerned with the quality of life and worried about issues

such as pollution.

In taking these concerns into consideration the CIS aims to put

environmental concerns at the heart of its decision-making.

CIS has Howells' backing: 'This is an excellent demonstration of the

real benefits of an effective corporate social responsibility strategy.

This company is providing hands-on help and making a difference to the

lives of people in their local community.'

CSR will require intelligent handling. There are thorny issues that need

finessing, not least whether CSR can make a claim to the very heart of

what corporations do. A recent example is British American Tobacco,

which late last year found itself in hot water over its £3.8m

sponsorship of a school of business ethics at Nottingham. To various

correspondents to the PRWeek letters page, any study of BAT's impact on

society ought to start with cancer statistics.

Although Howells is himself uneasy about such deals, he refuses to

condemn the college for accepting money which many commentators claimed

was used to buy respectability. 'I am a great enemy of tobacco, which

killed my father and many of my friends. But the university has to make

this decision. If the university feels it can use that money that's a

difficult decision to make - I'm not sure I could live with it, but I'm

not the university's finance director,' he says.

A recent report by Business in the Community's Business Impact Task

Force - Winning With Integrity - has further stoked the debate over CSR,

which can only be a good thing for the growing band of missionaries.

CSR, despite the benefits it can bring companies, is still in its


The letters will soon be as recognisable to business analysts as PR has

become. It is the challenge for the industry's next generation to mould

this development to its benefit. In this journey Kim Howells is a worthy

fellow traveller.


CSR Minister

1982-1989: Research officer and journal editor, NUM South Wales

1989: MP for Pontypridd

1995-1997: Opposition spokesperson on trade and industry

1997-1998: Parliamentary Under-Secretary, DfEE

1998: Minister for corporate affairs, DTi.

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