Malcolm Robertson has confirmed he is stepping down from his role as BAA comms chief.
He took the top comms role at BAA in 2010, having previously worked as deputy comms director and headed the firm’s comms operation in Scotland.
In an email to staff BAA chief executive, Colin Matthews said that over the past year Robertson had ‘established a sound communications strategy that provides us with a good platform from which to build our reputation.’
He is expected to leave in September, following a handover period to his replacement.
BAA’s reputation was dealt a severe blow in December as the company was heavily criticised for its response to heavy snowfall in the UK which grounded flights at Heathrow in the run-up to Christmas.
However, exclusive research by PRWeek and OnePoll this month found that Heathrow remains the UK public’s airport of choice. The survey found that Heathrow came out top in terms amenities, customer service and business travel.