AGENCY REPORT 1999: End results - How the scoring system works
The marking system for this year’s agency report does not
correspond exactly to that used in the previous three surveys. As ever,
the marks have been carefully designed to reflect the relative
importance of the factors which determine an agency’s all round ability
For this reason, the weighting given to different agency credentials has
been re-balanced slightly to ensure that the report is reflecting
growing standards in agency management.