FOCUS MEDIA TRAINERS: Candid camera - Becoming properly trained in the art of coping with the cameras requires a training company that’s up to scratch with the workings of the media and full commitment from the trainee

PROs and their service providers don’t always have an easy relationship. Under the Spotlight is a new series of features that will ask the questions PROs want service providers - from cuttings companies to celebrity bookers - to answer. The series will air the concerns of PROs, and give service providers a chance to have their say, with a view towards greater understanding between the two. In the first of the series, we look at media trainers.

PROs and their service providers don’t always have an easy

relationship. Under the Spotlight is a new series of features that will

ask the questions PROs want service providers - from cuttings companies

to celebrity bookers - to answer. The series will air the concerns of

PROs, and give service providers a chance to have their say, with a view

towards greater understanding between the two. In the first of the

series, we look at media trainers.



Increasingly, PR agencies are doing media training in-house. Does this

spell the end of specialist media training companies?



Most PR agencies employ former journalists, although not necessarily

from the broadcast sector, and they should have an intimate knowledge of

the issues facing their clients. So does this mean they are in the best

position to give them media training? Not surprisingly, media trainers

are doubtful. Although Hugo Brooke, managing director of Media

Interviews in Bath, concedes: ’As long as they’ve got someone who knows

what they’re doing they can do it in-house.’



But the big advantage stressed by the media trainers is that they employ

journalists currently working in the media, who are more in touch with

developments. ’We have 20 trainers on our books, so we can tailor

courses according to the client’s needs,’ says John Stonborough, who

runs Air Supremacy.



One of the big selling points from media trainers is that they use

journalists with training skills. ’Good journalists do not automatically

become good media trainers. This is a skill, like any other, which is

based on certain principles and has to be developed, and enjoyed,’ says

Jean Gurteen, training manager at Hillside Studios in Bushey,

Hertfordshire. Khalid Aziz, chairman of The Aziz Corporation, adds: ’Our

tutors have to pass a certification test to ensure their experience is

married to a genuine ability to train.’



There is also some doubt among media trainers as to whether PR agencies

really have the resources they need to do all media training

in-house.



’Very few PR agencies can afford to run decent media training in-house

or, from the technical point of view have the resources. You can’t

always just do it with camcorders,’ says Stonborough.



PR agencies that do media training in-house have other ideas. Francis

Hallawell, board director at QBO, says: ’Because we understand the

client and the messages they are getting across, we can go further than

simply subjecting them to the horror of facing the camera, and help them

shape messages so they are media friendly.’ But Hallawell admits: ’There

is a benefit in stepping outside the client’s business and coming in

cold as a journalist would. You can get too close to the client.’



Lack of a suitable local supplier has prompted Northern Profile to do

its media training in-house. Managing director Nick Brown says: ’The

North is crying out for a good media training company in Leeds or

Newcastle.’ Brown, a former radio and TV presenter, adds: ’We’re not

ideally qualified to do it. It would be better if we could find a good

supplier in the area.’



Do media trainers really understand the media, and the PR industry, and

how they work?



Chris Loosemore, managing director of Ariel Communications, says: ’There

are many media trainers who simply don’t have enough experience of the

media to do the job properly.’



The feeling among the media trainers is that the best trainers have

broad-ranging experience. ’You need people who’ve worked in the press,

radio and television if possible, otherwise it does become a bit

narrow,’ says Brooke.



Aziz adds: ’Most of our tutors have experience across the board of

newspapers and the electronic media. We always tailor our media training

sessions to the precise needs of the client.’



Stonborough suggests that PR people need to spend more time choosing

their supplier. ’They must ask questions and demand the sort of trainer

who is right for the job.’



Understanding the needs of journalists is clearly a very important

attribute for media trainers, and one which they readily

acknowledge.



’Our trainers, being experienced journalists have a good nose for a

story. We have regularly suggested story lines, and when we have been

working with PR professionals they have often thanked us for helping

find new angles,’ says Aziz.



Brooke thinks there is much truth in the observation. ’We are one of the

few, I think, who spend time on ’creating the quote’. You’ve got to put

your story into words that the journalist is going to want to use. If

you don’t fire his imagination he will pick the quotes he finds

interesting.’



Public relations agencies also expect media trainers to understand how

PR works.



’What is important is that we achieve the right outcome for clients.

This means it is vital we have a grasp of the PR issues which is why we

have worked successfully hand-in-glove with PR consultancies who

understand where their expertise ends and ours begins,’ says Aziz.



Isn’t too much time spent on theory, rather than practical

exercises?



For many, the real value of media training is the practical experience

they get of taking part in ’true to life’ interviews. The theory side

can seem less interesting. The emphasis given to theory and practice by

media trainers varies, but they all believe some theory is

important.



’Understanding ’why’ makes ’how’ easier. We work on theory so that

people understand messaging, audiences and studio discipline,’ explains

Stonborough.



Media trainers complain that many PR people simply don’t understand how

long training takes.



The key factor is time, believes Loosemore: ’There is always a tension

between theory and practice on a training course. Most of our delegates

are very senior so they grudgingly give up a day to come and train. At

the end of the day they almost always say ’that was really useful, but

it should last two days’. We know it needs two days so we can do more

practical exercises. The trouble is getting people to stump up the

time.’



Aziz says the balance on his courses is normally one unit of theory to

five of practical. Stonborough works on a ratio of one-third theory to

two-thirds practical, and Brooke 40 per cent theory to 60 per cent

practical.



Aren’t all media trainers obsessed with image, and body language?



Is television more about how you look than what you say? Some in the

media believe this, but media trainers acknowledge that image is only a

small part of the equation.



Needless to say, however, there seems to be a rogue element who believe

that looks are all-important. ’I have encountered lots of clients who

buy in media training only to find it consists of a few TV interviews

and some rather luvvy debriefs,’ says Loosemore. ’We say, get your

thinking sorted out first , and your body will follow.’



Brooke says: ’The really important thing is to have something to say, so

you can lead the conversation to something more interesting.’



And Aziz adds: ’Our tutorials are very much issue-driven. Without such

an approach you cannot achieve the desired results.’



Why don’t media trainers listen instead of telling clients what to do

and what their messages ought to be?



The media trainers we spoke to thoroughly approved of the consultative

approach, saying that their consultants are skilled in understanding the

corporate imperatives as well as those of the media.



Generally, the feeling among trainers is that it is the PR agency or

client’s responsibility to make sure they choose a trainer who will meet

their needs, depending on what they want to get out of the session.

Gurteen says: ’We do not believe it is our job to tell the clients what

their message should be.’



Conversely, media trainers say it would be helpful if more clients

thought through the message they want to get across before training

starts. ’Time is sometimes wasted in trying to sort out the messages and

policies before tuition can continue,’ says Gurteen.



One PR professional recognises this can be a problem: ’A former client

of mine used the training session as an internal communications forum to

discuss work issues with a colleague he had not seen for three months.

It happens, and more often than anyone would care to admit.’



Why don’t media trainers have more understanding of the client’s

business so they can make the training more effective?



Media trainers rely heavily on PR agencies or clients to brief them

before training sessions. ’To get the best out of the training PR

agencies need to provide plenty of background information about the

client, copies of press cuttings, details of current issues and

questions that will be difficult to handle, and do all this well in

advance,’ says Williams.



When PR agencies do not provide briefing material early enough, and

clients are not prepared, it’s difficult for trainers to understand what

the training is supposed to achieve.



The Red Consultancy director Mike Morgan says: ’We realised a couple of

years ago that a face-to-face planning and briefing session with the

trainer beforehand had to happen. This certainly seems to affect the

outcome.’



As for preparing clients, Hibbitt says: ’We expect our clients to be

part of the planning, and to have a full understanding of what media

training can deliver for them.’



Media trainers point out that many journalists do their research at the

last minute before going into an interview, and do not necessarily have

an in-depth knowledge of the interviewee.



Stonborough says: ’Most interviewees need to learn how to express

complex ideas for a lay audience.’



According to Gurteen, good journalists and trainers, are skilled at

asking the right questions. ’Many of our clients express surprise at how

much our tutors know about their business - they are adept at asking

seemingly knowing or searching questions.’



But Aziz believes that business knowledge is important. ’A key

requirement for out tutors is to be able to understand the client’s

business. This means our media trainers have to have business experience

either through journalism or corporate exposure.’



Why is the Paxman-style grilling given so much emphasis?



All of the media trainers we spoke to refute the idea that they give too

much emphasis to this style of interviewing.



Gurteen says, however: ’There are trainers who believe in knocking down

interviewees with a Paxman-style interview and then building them up

again.



However, this can be a very destructive way of training people, and we

have, on occasion, had to put back the pieces after someone has had

their confidence and self-esteem shattered in this way. People need to

have their self-confidence built up slowly and learn the techniques for

dealing with interviews before being subjected to the Paxman style. We

believe it should be used sparingly, when the client or subject matter

warrants it.’



Aziz points out: ’Most people will not face such a grilling. Most media

interviews consist of ’soft’ questions which, paradoxically, can be

harder to answer than a brutal questioning style.’



Why don’t more media trainers provide a written report, rather than

videos that no one watches, after a training session, to point out tips

and weaknesses in a personal way?



Opinions seem to vary among media trainers as to whether written reports

should be provided. ’We have it on our shopping list, and if people want

it they can have it,’ says Stonborough, ’but I find very few ask for

it,’ he adds.



Others believe it is important to have a written report. ’We always

offer a written post-tutorial audit,’ says Aziz. ’The audit is a vital

part of the service and helps clients focus on the issues which relate

to their media performance. Many clients use the audit as part of their

appraisal process.’



But some say this is a sensitive area. ’Evaluation is a complicated area

which needs careful attention. A written report may not give a true

picture of a delegate’s ability, and if it goes into their personal work

file it can be unnecessarily damaging. Written feedback should be very

carefully worded to provide useful feedback without making too many

value judgements,’ says Loosemore.



Why is media training so expensive?



Costs for media training courses vary enormously, a fact readily

acknowledged by media trainers. ’What some people are charging is

absolutely exorbitant,’ says Brooke. He has carried out a survey and

found that prices varied from pounds 75 a head for ten people, up to

pounds 2,000 a head for half a day.



One of the reasons that prices are often so high, says Brooke, is when

training takes place in studios with expensive equipment and

personnel.



’In my mind this is unnecessary. Most interviews take place on site, so

you might as well do training on site - a digital camcorder and

microphones can be enough,’ he says.



The general consensus is that you get what you pay for in media

training, and not surprisingly media trainers are keen to suggest that

they offer good value for money.



’Media training is a relatively expensive item, but it is good value for

money if it includes good tuition from one or more professional

journalists and, when appropriate, is held in an authentic studio

environment,’ Gurteen believes.



And Claire Williams at Coulter Ford Associates adds: ’What is the cost

of poorly delivered and mistimed messages?’. She mentions Gerald Ratner

and the Zeebrugge ferry disaster as examples.



The media trainers we spoke to insist they are in touch with the needs

of their clients, and provide them with an appropriate, good value and

effective service. They suggest the reason why some PR people have a

negative view of their sector is that there are unqualified people

jumping on the bandwagon in a booming market.



’We know there are plenty of cowboys out there all claiming to give a

service, often hugely expensive, under the broad banner of media

training,’ says Ken Warburton, partner in Broadcast Media Services.



One problem is that the industry is unregulated. But this could

change.



’I think there should be some quality control in the top five players,

which is something we talk about from time to time,’ says

Stonborough.



In the meantime, Warburton advises that the answer is to take up

references.



’We say don’t take our word for it - ask someone just like yourself in a

similar business. Take up half a dozen references. And make sure the

references come from very senior people in known companies.’



There is room for improvement in the relationship between media trainers

and PR agencies, says Morgan at The Red Consultancy.



’There’s clearly a need for more straight talking between media trainers

and agencies,’ he says. ’The best starting point would be to give a

greater role to evaluation, which is generally limited to

one-dimensional end of day feedback forms. Trainer commitment to

longer-term measurement of how the training advanced the overall

campaign is vital. It would provide a basis for an on-going

relationship; better by far for all parties than the current wham bam

one day stand.’ l



- Future topics to be covered by Under the Spotlight are press cuttings,

media analysis, market research, visuals, news services, VNRs, and

celebrity bookers. If you are in PR and have comments on any of these

services, or you are in these sectors and have suggestions for how PRs

could get more out of your service, please e-mail assistant features

editor Ben Bold on ben.bold@haynet.com.



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