MEDIA: What The Papers Say - Consumer fury bowls over banking sector

While Barclays’ new advertising extols the merits of being big, the bank was forced to carry the can for leading the campaign to impose surcharges for non-customers using their ATMs. They were accused of using their size to squeeze the building societies and e-banks in a ’calculated attack on recent entrants into the banking market’ (Independent, 4 March).

While Barclays’ new advertising extols the merits of being big, the

bank was forced to carry the can for leading the campaign to impose

surcharges for non-customers using their ATMs. They were accused of

using their size to squeeze the building societies and e-banks in a

’calculated attack on recent entrants into the banking market’

(Independent, 4 March).



Smaller rivals accused Barclays of committing a ’big public relations

blunder’ (FT, 3 March).



The Link’s decision to force through the changes in pricing gave Trade

and Industry Secretary Stephen Byers, ’a man desperate for a cause to

call his own’ according to the Times’ Anne Ashworth (4 March), a chance

to wield a big stick at the banks. Sceptical commentators pointed out

how many big bank employees are seconded to the DTI. Consumers’

champions urged customers to use cashback facilities at supermarkets,

garages and pubs. Barclays’ insistence, with backing from Lloyds TSB and

Abbey National, that the surcharges are fair were a straw blowing in the

wind, compared to the force of consumer fury.



Analysis and commentary by Echo Research. Cuttings by Durrants. More

information can be found at: www.echoResearch.com.



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