- What did it find?
Royal United Hospital Bath had the best car park, because of its large number of priority spaces, comprehensive variety of payment methods and excellent patient communication. Epsom and St Helier University Hospitals NHS Trust was rated worst for clamping, while Leeds General issued most tickets and Royal Derby attracted most complaints.
- How was it compiled?
Which? rated hospitals against criteria based on capacity, convenience of payment methods, frequency and type of penalties, charging structure and profits, and communication with patients. It ranked hospitals following previous research that found parking made hospital visits more stressful for 49 per cent of people.
- PR strategy
The story was handled by the Which? in-house press team. National and regional press releases were sent out last Monday, embargoed until Wednesday morning.
- Media coverage
Broadcast coverage for the story included slots on GMTV, BBC Breakfast, BBC London and Sky News Radio. It was also picked up by more than 80 regional news websites and national newspaper sites. Articles appeared in The Daily Telegraph, Daily Mirror and The Sun.
£142k was generated through fines by Leeds General Infirmary in 2008-09
82 car park complaints were received by Royal Derby in 2008-09.