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LONDON - Telephone Preference Service registrations will grow over the next five years as consumers increasingly reject telemarketing, despite the relative success of Ofcom's regulations on silent calls, according to new research.
LONDON - A Muslim student texted the 118 118 joke service and was sent racist gags, including "What's the difference between ET and an Asian? ET got the message and went home".
Most children reach the stage, not long after they've first mastered the basics of speech, when every conversation is peppered with the question "why?".
With little realisation about the ability of offline media to drive traffic onto a website, online is being invested in carelessly, creating a false economy within marketing spend, writes Ben Allan, MD of Tilt.
LONDON - Gas and telecoms companies have been singled out as having the worst performing call centres, with British Gas and BT experiencing high levels of dissatisfied customers, according to a study by the Citizens Advice Bureau.
LONDON - Staff retention levels at UK customer contact centres have dropped for the fifth consecutive year, with two-thirds of call centres admitting staff recruitment problems, according to a new report.
LONDON - The internet is becoming a 'lawless Wild West' and a 'playground for fraudsters' with internet service providers and banks receiving special criticism for lax security methods, according to a report issued by the House of Lords.
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