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Learn the New 'Dating' Game

Consumers can be reached more easily but they are more discerning, so brands must be wary of looking too desperate

How to measure true engagement

Brands have so many opportunities to engage with consumers, if they use data and channels wisely.

The Dawn of Engagenomics

Because an engaged customer is a spending customer, every channel requires commercial value

A New Vision

People with something to sell have always strived to engage customers. The only difference now is the wealth of tools available to enable dialogue

We Want Action

Direct marketers with a broader view of how consumers respond to their campaigns are better able to produce work that results in positive action

Content is King

Companies can foster communities of engaged consumers through the 'socialisation of content', where branded material meets social media

Beyond Distraction

Why Distraction Culture and the New Engagement are rapidly changing the game for advertisers and consumers alike

What Next in Engagement

Going direct to consumers was once considered the silver bullet in the pursuit of one-to-one relationships. Now it's whether you engage your target audience that really matters. The most highly personalised marketing effort is still a waste of money if it fails to engage, light a spark, provide a utility,...

What Next in Digital?

What do experts from 11 companies think will be the next big thing(s) in digital? Read and listen to what they have to say in essays and short films (via the links below) and see what happened when we brought them all together for a roundtable lunch debate. Videos produced by Sarah Johnson

The Social Experience Economy

Social technologies will give brands unprecedented access to groups of connected web users


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