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Learn the New 'Dating' Game

Consumers can be reached more easily but they are more discerning, so brands must be wary of looking too desperate

How to measure true engagement

Brands have so many opportunities to engage with consumers, if they use data and channels wisely.

The Dawn of Engagenomics

Because an engaged customer is a spending customer, every channel requires commercial value

A New Vision

People with something to sell have always strived to engage customers. The only difference now is the wealth of tools available to enable dialogue

We Want Action

Direct marketers with a broader view of how consumers respond to their campaigns are better able to produce work that results in positive action

Content is King

Companies can foster communities of engaged consumers through the 'socialisation of content', where branded material meets social media

Beyond Distraction

Why Distraction Culture and the New Engagement are rapidly changing the game for advertisers and consumers alike

What Next in Engagement

Going direct to consumers was once considered the silver bullet in the pursuit of one-to-one relationships. Now it's whether you engage your target audience that really matters. The most highly personalised marketing effort is still a waste of money if it fails to engage, light a spark, provide a utility,...

PROMOTIONAL FEATURES: The Road to Recovery Essays

We're on a road to recovery where marketers must keep on spending, writes Miles Templeman, director general of the Institute of Directors

PROMOTIONAL FEATURE: Find and target customers in the social media maze

With the right database tools, brands can use social media to identify consumers' interests, and help tailor and track their campaigns, writes Steve Plimsoll of Acxiom.

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