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Corporate Reputation: Client view - Alan Oliver, Nationwide - Our mutual friend

As the banking sector's reputation slides deeper into the mire, other services firms are striving to avoid being tarred with the same brush. Alan Oliver, head of external affairs at Nationwide, talks to Adam Hill.

Corporate Reputation: Charlie O'Rourke, AIMediaComms - Reputation, reputation

The value of a firm can be best gauged by its reputation - if only Team GB were a firm.

Corporate Reputation: Kelly Pepworth, Bray Leino - A case for constant nurturing

A firm's corporate reputation needs constant care and attention if it is to flourish.

Corporate Reputation: Mike Robb, Cicero Consulting - A little more conversation

Open dialogue is the key to building enduring, positive reputations over the long term.

Corporate Reputation: Helen Searle, Cohn & Wolfe - Ready to play the long game?

True thought leaders must be brave, committed and prepared to learn from their mistakes.

Corporate Reputation: Alastair Campbell, Portland - Nine lessons in strategy

Strategic success relies on everyone from the boardroom down being onside.

Corporate Reputation: Spencer Fox, Reputation Institute - Take three steps forward

PR and comms professionals should take a lead on shaping business strategy.

Corporate Reputation: Christian Mahne, Vetch Mahne - Tell your story your way

In today's diverse comms landscape, firms can interact directly with their chosen audience.

Case Study: Tackling a burning issue

The August 2011 riots were a tough reputation challenge for public bodies and retailers, as shops burned and goods were looted. But saying as little as possible remains the default mode for the PROs involved.

Keep calm and carry on

The slogan that launched a thousand tea towels fits today's crisis management pretty well.


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