BA cuts back call centre and retail operations
16 Mar 2006 | by by Staff
LONDON - British Airways is to close its Belfast call centre and all of its 17 UK high street travel shops by August, in response to the rise in web bookings by its customers.
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Silent call 'culprit' invests to comply with Ofcom rules
14 Nov 2006 | by by Daniel Farey-Jones
LONDON - Bracken Bay Kitchens, one of the companies accused by telecoms regulator Ofcom of breaking rules on silent calls, has installed a new automated dialling system to remedy the problem.
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