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Andrew Walmsley on Digital: Make your affiliations pay

Affiliate marketing is a highly effective channel, as long as you actively engage with the partner sites.

Helen Edwards on Branding: The third way

Brands seeking to challenge a 'big two' need to find strategies that will build loyalty and recognition.

Contact Centre Leagues 2010

Contact centres continue to be on the receiving end of bad press for failing to sort out customers' enquiries at the first time of asking. Melanie May investigates the ways outsourced centre providers are helping brands to prevent their customers from entering phone-based hell.

Editor's comment: Red button's valuable legacy

LONDON - The marketing director of a car company once told me he loved the 'clunkiness' of interactive TV because it meant consumers persistent enough to watch his red-button ads really wanted to buy.

J2O

LONDON - The market-leading juice drink is at risk of losing its crown to healthier alternatives.

Opinion: The Marketing Society Forum

Is Barclays' talent-contest campaign an effective way to promote its refit?

Andrew Walmsley on Digital: Media agency meltdown

The industry's business model is about to implode, and the agencies have only themselves to blame.

Helen Edwards on Branding: Time to get touchy-feely

The emotional bonding that is crucial to any brand's success cannot be built using metrics alone.

Opinion: The Marketing Society Forum - Are brands going too far in their efforts to appease pressure groups?

LONDON - Asda has decided to consult influential online community Mumsnet on whether it should sell an item of children's clothing following a row over Primark's padded bikini top for seven-year-olds.

Rewriting the rules

LONDON - Marketers in all sectors will be affected by draft guidelines on green ad claims.

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