Helen Edwards on Branding: The third way
05 May 2010 | by Helen Edwards
Brands seeking to challenge a 'big two' need to find strategies that will build loyalty and recognition.
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Affiliate marketing is a highly effective channel, as long as you actively engage with the partner sites.
Brands seeking to challenge a 'big two' need to find strategies that will build loyalty and recognition.
Contact centres continue to be on the receiving end of bad press for failing to sort out customers' enquiries at the first time of asking. Melanie May investigates the ways outsourced centre providers are helping brands to prevent their customers from entering phone-based hell.
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