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How Proust can find your luggage at Terminal 5

LONDON - Heathrow Airport has made author Alain de Botton its first writer-in-residence as it builds on its 'Making every journey better' campaign.

United Airlines customer ratchets up revenge campaign

LONDON - A disgruntled United Airlines customer who has received massive media coverage by making a music video about baggage handlers breaking his guitar is about to release a second ditty, which covers how United stonewalled his complaint.

BR Video: Ryanair's reputation takes another hit

LONDON - As Ryanair considers making some of its passengers stand during flights, some members of the public interviewed in the latest Brand Republic video believe the airline's cost-cutting tactics are "ridiculous" and "horrific" and are putting them off flying with the company -- watch it now.

Air New Zealand staff strip for eye-catching safety video

LONDON - Air New Zealand is attempting to defeat plane safety video fatigue by creating a new version starring real life crew wearing only body paint to protect their modesty, which ties in with a new advertising campaign.

Social media harnessed for WH Smith travel guide boycott

LONDON - Travel writers and publishers are banding together to protest against a decision by WH Smith to only stock guides published by Penguin at their airport stores and train station outlets.

Aer Lingus recruits 999 nudes for fare publicity stunt

LONDON - Aer Lingus had 999 people strip down to shamrock underwear in central London yesterday for a publicity stunt promoting £9.99 fares with no hidden extras from Gatwick to eight new European destinations ahead of St Patrick's day tomorrow.

Mills & Boon and Virgin Trains kiss and make up for Comic Relief

LONDON - Mills & Boon and Virgin Trains are raising money for Comic Relief by kissing and making up after the publisher last month launched a viral campaign deriding Virgin's ban on kissing at Warrington station.

Ryanair launches in-flight mobile service

DUBLIN - The hypnotic hum of the jet engine is set to be interrupted with the irritating shout of "I'm on the plane," after budget airline Ryanair launched a paid-for service allowing passengers to use their mobile phones in the air.

City Republic: Not Bretton Woods but not bad either

LONDON - The upside of the G20 global gathering, US car makers teeter on the brink, Stelios makes his move at EasyJet.

VisitBritain appoints Yates as insights director

LONDON - VisitBritain, the national tourism agency, has promoted its head of press and PR Patricia Yates to director of strategy and insights.


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