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Ofcom takes action as consumers plagued by growing nuisance calls

17 May 2013 | by Matthew Chapman

Consumers receive an average of two nuisance calls per week, with Payment Protection Insurance (PPI) claims companies the biggest offenders, according to Ofcom.

Brands on alert: six things you need to know about draconian new EU data rules

01 Mar 2013 | by Noelle McElhatton

Marketers must prepare for stricter regulations covering data privacy following the publication of draft reforms.

Ofcom fines Npower for abandoned telemarketing calls

06 Dec 2012 | by Matthew Chapman

Npower has been fined by Ofcom for abandoning telemarketing calls to the public and playing messages containing marketing content during abandoned calls.

DMA issues call centre guidelines to protect dementia sufferers

28 Nov 2012 | by Matthew Chapman

The Direct Marketing Association is issuing new guidelines to contact centres, which explain how to deal with customers who suffer from dementia.

Royal Mail unveils direct marketing facility MarketReach

09 Jul 2012 | by Alex Brownsell

The Royal Mail is expanding its business with the launch of its own direct marketing services facility, MarketReach, to help boost the use of mail marketing by UK brands.

DMA exerts pressure on ICO to make example of wayward telemarketers

03 Jul 2012 | by Matthew Chapman

The Direct Marketing Association (DMA) is demanding that the Information Commissioner's Officer (ICO) makes an example of telemarketers that have broken regulations, in the wake of the recent 'Panorama' investigation.

Telemarketers accused of flouting cold-call regulations

02 Jul 2012 | by Matthew Chapman

The government-regulated service intended to allow people to block cold callers is being ignored by "cowboy" telemarketing companies, according to a BBC 'Panorama' investigation.

We'll Call You: Microsoft

27 Jun 2012

The launch of the manufacturer's Surface tablet left Mole unable to decide whether we should splash out on an Apple iPad or wait for Microsoft's latest offering.

We'll Call You - EDF Energy

20 Mar 2012

The company faces a £3.5m bill for breaching its marketing licence. Mole wanted to know whether our dear old ma would be among the customers to benefit.

EDF agrees £3.5m customer payback for breaking sales rules

09 Mar 2012 | by Matthew Chapman

EDF Energy has agreed a total settlement bill of £4.5m, including a £3.5m credit to vulnerable customers, after an Ofgem investigation concluded the energy firm had breached its marketing licence conditions.

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