We'll Call You - Apple
02 Dec 2008 | by Staff
Marketing's Mystery Caller had difficulty downloading their latest favourite song and wanted to see if Apple could help them work in harmony with iTunes
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We'll Call You - Pret A Manger
09 Dec 2008 | by Staff
Marketing's Mystery Caller had been given an invalid voucher for the sarnie chain and wanted to find out what was going on
We'll Call You - Vauxhall
25 Nov 2008 | by Staff
Having recently bought a Corsa, the news that parent company GM is in financial trouble led Marketing's Mystery Caller to wonder what guarantees it could offer on the warranty
Contact centre league table 2008
24 Nov 2008 | by Staff
Our annual contact centre league table ranks the top outsourced agencies by their turnover. It may not indicate which agencies are the best at customer service, but it certainly demonstrates which are the most successful.
Marketing round table: outsourced contact centre bosses expect to pick up business during downturn
24 Nov 2008 | by Richard Abbott
LONDON - With brands feeling the pinch of an economic downturn, customer-service budgets are under threat. Now is the time for the outsourced contact centre industry to prove that it is more than just a secondary consideration.
Contact Centre top tips for marketers
24 Nov 2008 | by Richard Abbott
LONDON - A septet of contact centre professionals give their advice on how to get the best out of outsourcing and reveal how their companies manage to act as direct extensions of a client's brand
We'll Call You - Argos
18 Nov 2008 | by Staff
Marketing's Mystery Caller was set for Christmas, but then found out one of its main suppliers had gone into administration. Would their plans be scuppered?
We'll Call You - Lavazza
11 Nov 2008 | by Staff
Marketing's Mystery Caller wants one of the 2009 Lavazza calenders photographed by Annie Leibovitz. Could the coffee brand help?
We'll Call You - RoSPA
04 Nov 2008 | by Staff
With Bonfire Night upon us, Marketing's Mystery Caller spoke to the Royal Society for the Prevention of Accidents to ensure our DIY fireworks display went with the right sort of bang
We'll Call You - Beechams
21 Oct 2008 | by Staff
LONDON - Although it's flu season and we've got the sniffles, a codeine allergy makes us wary of over-the-counter medicine. Can a call to Beechams set Marketing's Mystery Caller straight?
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