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The Sun raises cover price in the North

19 Mar 2010 | by John Reynolds

LONDON - Rupert Murdoch's flagship tabloid, The Sun, has upped its cover price in the Yorkshire and Tyne Tees regions by 5p, to 25p in an effort to boost its bottom line.

We'll Call You - Co-operative Bank

24 Nov 2009

Mole has decided to go ethical and wants to open an account with squeaky clean Co-operative bank. Should we be put off by reports of its poor online service?

We'll Call You - Chrysler

18 Nov 2009

Marketing's Mystery Caller's old man has kicked off his midlife crisis with a new Chrysler Voyager, but is worried about the impact of the marque's sale to Fiat, so we tried to ease his mind

We'll Call You - Scottish & Newcastle

20 Oct 2009

Newcastle Brown Ale has always been close to our heart and mouth, however, now that it's leaving its Geordie heartland, can things ever be the same?

We'll call you: Asda

13 Oct 2009 | by Staff

Having heard that the supermarket was installing live webcams, Marketing's mystery caller rang to find out whether our shopping trips were likely to be broadcast to all and sundry.

We'll Call You - Coca-Cola

06 Oct 2009 | by Staff

Marketing's mystery caller, Mole, says his get-up-go got up and went, but he has a busy schedule and it isn't always convenient to down a can of caffeine-laden pop. Can Relentless Shots help?

We'll Call You - Barclays

15 Sep 2009 | by Staff

As the new academic year approaches, students are grappling with the eternal dilemma of textbooks vs beer. Mole gave Barclays a call to see if it could help.

We'll Call You - Greyhound (First Group)

02 Sep 2009 | by Staff

Marketing's mystery caller couldn't resist all the publicity around the launch of the iconic American coach servcie in the UK, so he rang up to ask when he could get on board.

Contact-centre experts respond to the top five customer complaints

25 Aug 2009 | by Richard Abbott

LONDON - Contact centres come in for severe criticism, yet they provide a unique opportunity for one-to-one customer communication. We asked a panel of experts to give their responses to the top five customer complaints, and suggest how to avoid causing them in the future.

Business and government rely on call centres when crisis strikes

25 Aug 2009 | by Rob McLuhan

LONDON - When the heaviest snowfall in 18 years closed Heathrow Airport in February, British Airways was swamped with calls from holidaymakers seeking the latest travel information.

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