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John Lewis to consolidate customer call centres

30 Sep 2009 | by Joe Thomas

LONDON - John Lewis is opening two contact centres next year in a push to improve customer service.

PSP Rare to create Royal Society anniversary magazine

30 Sep 2009 | by Daniel Farey-Jones

LONDON - Customer publisher PSP Rare has won a commission to create a special magazine to celebrate 350 years of the Royal Society.

Twix creates teatime appeal

30 Sep 2009 | by Staff

Mars' chocolate brand plans to muscle in on KitKat territory with campaign aimed at tea drinkers

Brand Health Check: Royal Mail

29 Sep 2009 | by Gemma Charles

LONDON - Strikes have undermined the postal service's attempts to get SMEs back onside.

Sainsbury's implements major money-off coupon initiative

28 Sep 2009 | by Joe Thomas

LONDON - Sainsbury's is introducing a voucher-based scheme which will be the supermarket's biggest investment in customer loyalty since the launch of Nectar in 2002.

Diageo urges students to moderate drinking in Freshers' Week

25 Sep 2009 | by Ed Kemp

LONDON - Drinks giant Diageo GB is launching a campaign urging students to moderate their drinking during Freshers' Week.

Facebook becomes a major source of traffic for Capital One

24 Sep 2009 | by Bill Britt

LONDON - Social networking site Facebook has become a major source of internet traffic for financial services company Capital One during the past 12 months.

M&C claims trading stability despite 37 per cent drop in revenue

24 Sep 2009

LONDON - M&C Saatchi has said that trading has stabilised compared with the second half of 2008, despite reporting a 32.7 per cent year-on-year drop in pre-tax profits to £5.4 million for the first half of the year.

DCSF seeks agency for child protection brief

24 Sep 2009 | by Anne Cassidy

LONDON - The Department for Children, Schools and Families has called a communications planning pitch for its child internet safety account.

Bluewater puts CRM work up for grabs

24 Sep 2009

LONDON - Bluewater is seeking a direct agency to handle its customer relationship marketing.

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