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Beyond Disruption

I thought I was going to dislike 'Beyond Disruption' for a number of reasons, not least the portentous 'poem' by Lee Clow on the frontispiece - 'Think boldly/Sell brave ideas/Create dramatic business results for our clients'. But the more I read of it the more I changed my mind, writes Paul Feldwick,...

Customer-centred organisations

BestofBiz Briefings are articles on topical management issues from the London Business School, with links, references and further reading. This article can also be viewed free on the BestofBiz website.


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