to remove filtersCRM's impact on the bottom line
12 Dec 2002
integration of customer service, such as First Direct, would clearly benefit if this were quantified and ...
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Customers switching behaviour: satisfaction not enough
16 Dec 2002 | by John Oliver
customer service played their decision to switch service providers. The findings from a survey of 52 ...
CRM: CRM's impact on the bottom line
12 Dec 2002 | by ROBERT MCLUHAN
integration of customer service, such as First Direct, would clearly benefit if this were quantified and ...
AGENCY 2002: Telemarketing Agency of the Year - BeCogent
12 Dec 2002
Barely three years old, BeCogent is one of the fastest growing telemarketing and customer service ...
AGENCY 2002: Field Marketing Agency of the Year - FDS
12 Dec 2002
. Another sign of success lies in recent plaudits, including Outstanding Achievement Customer Service ...
Outside The Box...Why Digital Has Never Had It So Good
28 Nov 2002 | by MediaWeek
excellent customer service in mind - but at the right cost - and will enable the companies to deliver their ...
Superbrands case studies: Orange
18 Nov 2002
customer service. Orange also introduced a 14-day money-back guarantee. By the end of 1995, the Orange ...
BT picks director for consumer PC marketing post
14 Nov 2002
's has been earmarked to handle advertising. BT Home computing will use BT's customer service operation ...
STOP PRESS: Manager named
08 Nov 2002
Site Confidence. She has worked for the firm for just under two years as customer service manager.
BRANDING BRIEFS: Fortnum & Mason revamps web site
31 Oct 2002
checkout features in a bid to reinforce the store's brand values of premium products and top-notch customer
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