to remove filtersAndrew Walmsley on Digital: A little more conversation
21 Apr 2010 | by Andrew Walmsley
more than 80 Dell-branded Twitter accounts, the company uses the channel for customer service ...
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Contact Centre Leagues 2010
05 May 2010 | by Melanie May
call-abandonment rates and average handling time ahead of customer service. Clearly there is some disparity between ...
Andrew Walmsley on Digital: Timing is everything
14 Apr 2010 | by Andrew Walmsley
, stop texting, stop checking.' So consumers who tweet a complaint about a brand's customer service ...
Alan Mitchell on Branding: Source of Apple's success
14 Apr 2010 | by Alan Mitchell
? Or visionary leadership? Or a unique corporate culture? Or great customer service? In fact, if ...
Profile: Gwyn Burr, customer director at Sainsbury's
17 Mar 2010 | by Joe Thomas
of more than 250m a year. As well as marketing, she is responsible for customer service, own-label ...
AA extends brand into home services
01 Mar 2010 | by Daniel Farey-Jones
tradesman at short notice. The AA prides itself on great customer service and we believe that millions of ...
Promotion: Design Case Studies - Landor Associates - Today, even the biggest brands can be personal
10 Nov 2009
. Customer service was vital and the right of reply was personal and direct. Things were connected, nimble ...
Brand in the news - American Express
06 Oct 2009 | by Simon Bailey, UK chief executive, The Brand Union
customer service.
Uniform matters
21 Apr 2009
customer service. 'If staff feel good and look good they can focus on giving great customer service, all ...
Market Research: Special report - Brands seek closer contact
17 Mar 2009
points to customer satisfaction. 'Internal teams don't just want simple customer service, network or ...
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