More Than ties up with Bauer for More Than Mondays
22 Apr 2013 | by Louise Ridley
bring localised More Than customer stories to the stations, along with on-air dramatizations of call ...
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Are banks and supermarkets really that different?
08 May 2013 | by Veb Anand
akin to the backlash against overseas call centres and impenetrable IVRs. Supermarkets are becoming ...
Sector Insight (interactive): travel agents
30 Jan 2013 | by Jane Bainbridge
{"dataSourceUrl":"//docs.google.com/spreadsheet/pub?hl=en_US call centres) and other outlets (non-ABTA) Source: BP Travel Marketing/Company ...
#aoty12: Contact Centre Agency of the Year - Firstsource
11 Dec 2012
through the use of webchat, enabling call centres to reduce call volumes while improving levels of ...
Ofcom fines Npower for abandoned telemarketing calls
06 Dec 2012 | by Matthew Chapman
group director at Ofcom, said: "Organisations using call centres must comply with the rules or face the ...
DMA issues call centre guidelines to protect dementia sufferers
28 Nov 2012 | by Matthew Chapman
more than 5,000 call centres and employs over one million people, according to the DMA. Follow ...
Talent: Fortune favours the brave in the new marketing world
22 Nov 2012 | by David Benady
call centres - they just see one brand, so you have to organise along customer lines. It's not a linear ...
EDF Energy's Martin Stead on brand love, Zingy and being outgunned by rivals
20 Sep 2012 | by Matthew Chapman
meltdown at its call centres caused by the implementation of a new system. In March, statutory consumer ...
Elisabeth Murdoch's full MacTaggart speech
24 Aug 2012 | by Maisie McCabe
and customer call centres. I have to admit now that I could barely understand a single word of what ...
My Media World: Alistair Wayne
04 Jul 2012 | by Jeremy King
, profitable without being obscene, and supportive of entrepreneurs and business. Oh and without call centres ...
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