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LONDON – Telecoms sector call centres have the lowest caller satisfaction rating out of all...the maximum customer satisfaction rating possible. The telecoms sector had the lowest score at 43%, while ... , with a satisfaction rating of 49%. The report also found that the telecoms and finance sectors ... by respondents was 3.1%, but some admitted over-dial rates of more than 10%. By sector, telecoms, finance ...
performing sector is mobile telecoms, which has an average customer churn of 33%. However, in terms ... telecoms high-churn. Our study shows that, while mobile telecoms still heads the field, the supposedly ...
, IT/telecoms, travel and leisure, property and utilities by the end of the year. If you have ...
It is understood that the Spanish telecoms giant Telefonica will retain control of the majority of the business, but is aiming for an initial public offering on the London Stock Exchange for late 2005 or early 2006. Cesar Alierta, Telefonica chairman, said: "It will only be a percentage. The majority ...
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