Contact-centre experts respond to the top five customer complaints
25 Aug 2009 | by Richard Abbott
agents and choose the right technology, such as Queue Buster, which allows you to ring people back at ...
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Contact Centre Agency of the Year: CPM
13 Dec 2011 | by Kim Benjamin
people permanently at one of its sites. In June this year, technology brand HP announced the ...
Business and government rely on call centres when crisis strikes
25 Aug 2009 | by Rob McLuhan
activity, thanks to their extensive workspaces, which can house extra staff if needed, suitable technology ...
Marketing's Contact Centre League Tables 2009
06 May 2009 | by Richard Abbott
of voice-recognition technology.' Vertex is positioning itself as an outsourcer that can provide a ...
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