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Contact Centre Agency of the Year: CPM

people permanently at one of its sites. In June this year, technology brand HP announced the ...

30 under 30: the winners - Part Two

From social media superstars to data and technology powerhouses: Harriet Dennys presents winners 16...still cling to. What do you want to achieve by 40? I hope I will still be working with technology ...

Contact Centre Leagues 2010

. 'There can be a temptation to choose the latest technology, which might not be what your customers are ...

Contact-centre experts respond to the top five customer complaints

agents and choose the right technology, such as Queue Buster, which allows you to ring people back at ...

Business and government rely on call centres when crisis strikes

activity, thanks to their extensive workspaces, which can house extra staff if needed, suitable technology ...

Marketing's Contact Centre League Tables 2009

of voice-recognition technology.' Vertex is positioning itself as an outsourcer that can provide a ...

Marketing round table: outsourced contact centre bosses expect to pick up business during downturn

to keep up to date with the technology.' Mohammed adds: 'It's not about outsourcing, it's about best ...

Marketing Report: Contact centres - Cross-channel connection

one rail incident, agents answered more than 600 emails within 24 hours. Power of technology ...

Marketing Report: Contact centres - Call in the specialists

specialist has state-of-the-art technology and in-depth expertise. These provide the opportunity to influence ...

Cowes Week trials SMS research survey

mobile SMS survey, with technology provided by eDigitalResearch, to gain insight from the 8,500...eDigitalResearch originally designed the technology to produce customer research for retailers ...

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