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Marketing Report: Contact centres - Cross-channel connection

one rail incident, agents answered more than 600 emails within 24 hours. Power of technology ...

Marketing Report: Contact centres - Call in the specialists

specialist has state-of-the-art technology and in-depth expertise. These provide the opportunity to influence ...

Marketing round table: outsourced contact centre bosses expect to pick up business during downturn

to keep up to date with the technology.' Mohammed adds: 'It's not about outsourcing, it's about best ...

 

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