Ofcom investigates Carphone and Toucan over silent calls
07 Nov 2006 | by by Daniel Farey-Jones
LONDON - Telecommunications and media regulator Ofcom has told four companies, including Carphone
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Telesales most annoying marketing methods says survey
20 Dec 2006 | by by Joanne Payne
disliked of all media, with 60% of those surveyed ranking this as their number one most irritating ...
Contact centres: Marketing contact centres manual - The power of the phone
13 Sep 2006
find it more profitable to speak to consumers directly than send offers through media such as mail ...
Direct News brief: Lloyds TSB call centre staff will not use scripts
11 Jan 2006
, according to Nielsen Media Research.
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