Our annual contact centre league table ranks the top outsourced agencies by their turnover. It may
The backlash against overseas call centres has prompted a raft of brands, such as Lloyds TSB and Esure, to return their operations to the UK. The original move offshore may have cut costs, but fuelled complaints of poor service and left consumers frustrated. Investment in marketing activity is money...
of the growth league for 2006 in Marketing s Contact Centre League Table, with a 49% increase in ...
Outsourcing abroad is slowly giving way to more personal services as contact centres to try to turn around a dire image.
thousands of credit card and passport details are being stolen and sold on. Contact Centre League Table ...
The public backlash against cold-calling has forced contact centres to refocus as inbound service specialists, writes David Tiltman.
. Vertex, which takes its perennial place at the top of the league table with a turnover of almost £390m ...
to remove filters