Agency of the Year 2005: Contact Centre Agency of the Year - CPM
14 Dec 2005 | by Robert McLuhan
remarkable that contact centre outsourcers are surviving. To compete in the global market, they have to ...
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DirecTV hit by $5m fine over telemarketing abuses
16 Dec 2005 | by by Staff
DRD, Nomrah Records and Global Satellite, which is the one accused of breaking rules on silent calls ...
Call centres failing customers and managers says report
05 Aug 2005 | by by Joe Lepper
The 'Merchants Global Contact Centre Brenchmarking Report' is to conclude that service and ...
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