Now that consumers have a plethora of platforms via which to complain about poor customer service, Suzy Bashford asks how brands can turn negative into positive.
22 Feb 2013
| by Mark Banham
touch of Hollywood, as we pass the in-house digital cinema and listen to Dolby sound effects played ...
and comms industry. Of her time at Napster, she says: 'That really switched me on to the power of digital ...
stores had been too slow to adapt to the digital world.
But there were discrepancies in the figures ...
20 Feb 2013
| by Mark Banham
chain - e-commerce and digital media - informed the world of its move to intensive care.
HMV hijack ...
blamed HMV's demise on the chain's late adoption of digital and social media, something this particular ...
-channel and digital elements to a retail strategy, as part of an integrated campaign.'
Amanda Callaghan, public ...
20 Feb 2013
Describe yourself in three words.
Dedicated, outgoing... tall.
How would you define marketing?
It's fast-paced and dynamic; there are always new challenges and exciting projects to work on. In my time in the industry I have seen it change dramatically, especially with the surge in digital ...
15 Feb 2013
| by Mark Banham
new business'.
With Ketchum recording double-digit growth last year, it is a necessary ...
14 Feb 2013
| by Judy Attwell
sales. The fact that our latest campaign is 50%-60% digital is an indication of that.
What ...
the pitfalls of the digital deluge....sales to online advertising.
Big data has developed in tandem with the explosion of digital channels ...
, according to Carl Fernandes, head of conversion and web analytics at digital agency iProspect, most brands ...
-and-mortar sales.
One example is a month-long digital campaign the site ran with retailer House of Fraser ...
13 Feb 2013
at the moment?
How to truly integrate digital.
What hobbies do you have?
Photography, surfing ...
06 Feb 2013
| by Mark Banham and Kate Magee
out press releases now. I think that in the online or digital era news is so competitive you would ...