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M&S shakes up management team as sales fall

10 Jul 2012 | by Loulla-Mae Eleftheriou-Smith

its own "relaxed and modern" bank branches last month, as it moves to leverage the trust in its brand ...

Quidco uses Surname & Surname to promote cashback app

29 Jun 2012 | by Sara Luker

smartphone, enter a store in the scheme, check in and bank the cash and then share their shopper experience ...

M&S Bank will struggle to 'dent' high street leaders, claim experts

13 Jun 2012 | by Alex Brownsell

Banking experts have questioned the ability of Marks & Spencer to make a major impact...The retailer, which first rolled out M S Money in 1985, has long offered non-banking products such as credit cards and mortgages. Since 2004 it has operated in partnership with banking giant HSBC. Last ... it aims to create a "relaxed, modern banking environment" for customers, with "personal touches" such as M ...

Sainsbury's buys HMV's stake in e-book retailer

12 Jun 2012 | by Matthew Chapman

of social media is a clear differentiator." GP Bullhound, the technology investment bank, acted as the sole ...

McDonald's wins Grand Prix at Marketing Society Awards for Excellence 2012

12 Jun 2012 | by Alex Brownsell

) Highly Commended - HSBC Commercial Banking MARKETING LEADERSHIP Winner Symantec ...

Marks & Spencer to launch M&S Bank

08 Jun 2012 | by Matthew Chapman

and modern" bank branches, offering services such as mortgages and current accounts....The retailer will replace its existing financial services arm, M S Money, with a full M S Bank ... claims the bank, to be led by chief executive Colin Kersley, will offer customers private meeting areas, self service banking points, as well as a bureau de change. It said the aim is to create a "relaxed ...

Think BR: Are you managing what you measure or measuring what you manage?

01 Jun 2012 | by Claire Emes

: a bank was suffering with long queues in branches, so wanted to encourage more customers to use ATMs. However, the bank was continuing to charge customers for withdrawals because it was delivering ...

Think BR: Innovating in service markets

29 May 2012 | by Rosemary Bayman and Claire Emes

gave the bank an edge on its competitors and certainly improved customer satisfaction, but can we call ... and popcorn In financial services, Metro Bank does not offer any radically different products. Instead, its ... machine' are offered in branch and they explicitly declare 'no stupid bank rules'. It s these personalised ...

M&S profits drop for first time in three years

22 May 2012 | by Matthew Chapman

is banking on a good summer and believes its 2012 summer advertising is "perfectly capturing the nation ...

Apple cements most valuable brand status as UK's giants slide

22 May 2012 | by Daniel Farey-Jones

excel have also had their own difficulties. We ve got a lot of top brands in banking and that is a very ... Bank 24,517 -4% 4 25 Baidu 24,326 8% -8 26 HP 22 ... Tencent/QQ 17,992 19% 5 38 Agricultural Bank of China 17,867 6 ...

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