MEDIA: What the Papers say; CSA wins little support for improvements

In the immediate aftermath of Dunblane, the continuing travails of the CSA attracted little attention, although the headlines of the nine items which covered the Ombudsman’s latest report were almost universally negative.

In the immediate aftermath of Dunblane, the continuing travails of the

CSA attracted little attention, although the headlines of the nine items

which covered the Ombudsman’s latest report were almost universally

negative.



Oddly, less than half the articles drew on examples offered by the

report, and only one carried any Opposition comment. There was little

comfort for new CSA boss Ann Chant in the report or the coverage. Tales

of administrative confusion and delay abounded, although the message

that there had been improvements was carried in four articles.



The battle for compensation for CSA mistakes was a frequent theme. The

Times quoted the case of a man who eventually received pounds 3.20.

Whatever defences the CSA had prepared were rarely reported. Chant’s TV

argument that cases cited pre-dated the changes went unrecorded and the

only slightly positive piece, in the Sunday Express, attacked the

Ombudsman for taking longer to deal with complaints than the CSA did.



Evaluation and analysis by Carma International. Cuttings supplied by

Standard Press Analysts, What The Papers Say’ can also be found at :

http//www.carma.com/carma.



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