Charles Barker chairman Angela Heylin was given an OBE in last
weekend’s Queen’s birthday honours list, for her contribution to John
Major’s Citizen’s Charter.
Heylin was the only communications specialist on a team of six senior
industry and public sector figures hand picked by Major to spearhead the
Charter. The scheme was set up in 1993 to raise standards of customer
service in the public sector.
Heylin described her involvement in the Charter activities as ’something
of a passion of mine’.
’I saw the scheme being rubbished by the media when it was first
launched by Major and decided to get involved to improve the way it was
seen,’ she explained.
She was part of the team from 1993 until it was disbanded when the Major
lost the general election. She has been asked by the new Labour
Government to judge this year’s charter awards. It is thought that the
Government intends to broaden the base of those involved in the
Citizen’s Charter, with a panel of up to 5,000 people.
- Heylin would not comment on the progress of negotiations to sell
Charles Barker reported in PR Week in April. However, it is thought that
US-owned advertising groups McCann-Erickson and Bozell Worldwide are
still in the picture.