MEDIA: What The Papers Say - Report tracks rail degeneration

Rail companies could take comfort from the timing of the release of a report from the Central Rail Users’ Consultative Committee on passengers’ complaints, with the media more concerned about events abroad and the anniversary of Diana, Princess of Wales’ death.

Rail companies could take comfort from the timing of the release of

a report from the Central Rail Users’ Consultative Committee on

passengers’ complaints, with the media more concerned about events

abroad and the anniversary of Diana, Princess of Wales’ death.



Connex South-Eastern’s Kentlink service featured in nine articles for a

67 per cent increase in cancellations while Great Western Trains’ record

of delays was highlighted in eight articles. Virgin Trains was

criticised both for delays and pricing structure. In contrast, ScotRail

was praised for ’outstanding achievements’ and Thameslink was recognised

as an improving service.



The Birmingham Post (27 August) called the level of complaints a

’tribute to the privatisation process’, claiming that in the days before

privatisation passengers felt that complaints fell upon deaf ears at

British Rail. The Times (31 August) revealed that lack of parliamentary

time meant that new legislation to set up a rail authority would be

delayed until 2000.



Evaluation and analysis by CARMA International. Cuttings supplied by the

Broadcast Monitoring Company. ’What The Papers Say’ can be found at:

www.carma.com.



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