Letter - Cision product was not fully withdrawn
To bring a little perspective to your rather dramatic headline 'Cision faces backlash over problematic product' (1 June), our decision to withdraw CommSource from the market was for new business sales only. We have continued to support our existing users who benefit from software upgrades and regular updates to the database.
The development issues that affected the functionality of CommSource
have been addressed as part of our ongoing software development process
and this should ensure that expectations are more satisfactorily met in
Bruce McGill, head of marketing, Cision.
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