Poll: public losing faith in leading broadcasters

A collapse in public confidence in TV phone-ins looks likely to have a direct effect on broad­casters' revenues, a PRWeek-commissioned survey has found.

Just over half of the 1,273 people polled said they were now less likely to use interactive services or take part in TV phone-ins. Worryingly for the broadcasters, this figure jumped to three quarters among viewers who had previously taken part in phone-ins.

More than 96 per cent of those polled by Opinion Matters last week believed broadcasters had misled the viewing public over phone-ins and paid-for interactive services. Two thirds believed it was deliberate deceit.

This is despite assurances by ITV, Channel 4, Five and the BBC that premium-rate phone and text voting schemes are genuine. However, ITV suffered a further knock this week when it admitted that 11,500 text votes for the final of Dancing on Ice had not been counted.

The broadcaster is planning a comms response based on an independent review (PRWeek, 9 March).


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