What the papers say: Management at CSA under fire

When the Child Support Agency’s CEO quit, it was hard for the Government to give it a positive spin. While the late arrival, cost and ongoing problems of its IT contractor EDS’s system were noted, it was the CSA’s overall management that came under attack.

Even if the Liberal Democrats’ appeals to scrap the CSA and Tory calls to ‘get a grip’ could be dismissed as party politics, the damning assessment of Sir Archie Kirkwood (chair of the Work and Pensions Select Committee) were harder to ignore.

‘This is not just about computers… It is a systemic, chronic failure of management right across the agency’ (Yorkshire Post, 18 November). ‘Whoever is in charge, the CSA is a mess and children in poverty are losing out’ (Kate Green – Child Poverty Action Group CEO, The Independent, 18 November).

Little thought appeared to be given to EDS. Although unavailable for comment, the CSA’s 2,000 specification changes and political timetable were summarised in ZDNet’s leader: ‘EDS does not appear to be the only party at fault’ (7 November).

Analysis conducted by Echo Research from data supplied to PRWeek from NewsNow. www.echoresearch.com www.newsnow.co.uk

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