Diary: Hit or Miss... The Post Office

It took another battering this week when CEO David Mills declared people actually enjoyed queuing because it was a 'social experience'. Postwatch research found customers wait as long as 35 minutes; the Post Office has a target of five minutes. 'Can there be any more surreal example of just how little the people who run this service know about their customers?' asked the Daily Mail. The Post Office responded by saying ten minutes was more acceptable and that Mills was talking about rural post offices. Ironic, really, because those are the ones they're closing.

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