Should the responsibility for hiring and training new staff fall on the human resources department?

The HR staff should guide all interviews and monitor feedback throughout the hiring process.

The HR staff should guide all interviews and monitor feedback throughout the hiring process. They need to assess each candidate and discuss the overall agency philosophy to ensure an understanding of the culture and to determine if the agency-candidate fit is good.

Candidates must meet with prospective team members - junior, peer, and senior alike - as they are best suited to talk about specific responsibilities and expectations. The combined feedback will offer a more accurate picture of the candidate and give the team a voice in the decision. HR should liaise between the candidate and the team to ensure the process moves along efficiently, answering questions on both sides as needed.

Once a hire is made, training is again a shared effort. HR should ensure that the new staffer understands areas such as benefits and vacation policy. On the first day, pair a new employee with an experienced staffer to introduce them to coworkers and show them around. This helps ensure a positive first experience.

Training new employees on account responsibilities is best handled by the team leaders and members, but HR is never far away to assist in helping with the transition. This combined approach throughout the process helps successfully integrate new talent into the firm.

Marc Heft is executive talent recruiter at Chandler Chicco Agency.

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