New Yorkers love JetBlue

Enough about NASCAR. But not enough about JetBlue. You can't help but feel like the furor around JetBlue's woes are compounded by the fact...

Enough about NASCAR. But not enough about JetBlue. You can't help but feel like the furor around JetBlue's woes are compounded by the fact that the company has been nearly universally revered in the past and has touted its dedication to customers.

Watching NY1 last night, the New York-centric news channel, I was astounded by how supportive men and women on the street were for the beleaguered airline; being a customer relationship-focused company does get you out of a bad situation, even if those subjected to waits became exasperated.

Still, you have to appreciate a company acknowledging the ramifications of an incident, as JetBlue demonstrated, by putting a link to its customers' bill of rights on its homepage. It's also nice to see a company use YouTube in a way that did not include something "viral."

Have you registered with us yet?

Register now to enjoy more articles and free email bulletins

Register
Already registered?
Sign in

Would you like to post a comment?

Please Sign in or register.