Adicio issues formal apology regarding PRWeek e-mail problem

On behalf of Adicio, Inc. we would like to apologize to PRWeek and the readers and customers of PRWeek for the technical error that resulted in e-mails containing the registrant's username and login password erroneously being sent to other registrants to the PRWeek database.

On behalf of Adicio, Inc. we would like to apologize to PRWeek and the readers and customers of PRWeek for the technical error that resulted in e-mails containing the registrant's username and login password erroneously being sent to other registrants to the PRWeek database. We also acknowledge that this technical error resulted in some users receiving repeated emails, the volume of which caused some individuals significant disruption to their email service. Adicio has been retained by PRWeek's parent company Haymarket Media to work on a new service, and Adicio bears the full responsibility for these errors.

The technical problem was identified on January 28th at 5:15 pm (PST) and the process was aborted immediately. The affected users were contained to a limited number of registrants in the PRWeek database. Passwords for these affected users were subsequently changed as of 6:30 pm (PST) on the same day.

We are certain that no new emails are currently being sent, but we understand that some users are still experiencing heavy email volume due to the nature of how some internet and email service providers process emails. To expedite any concerns or issues regarding this problem please contact Adicio's Customer Help Line at: 1-760-684-0692.

or contact:

P: 1-800-276-1332

E: customersupport@adicio.com

We sincerely apologize for any inconvenience this has caused PRWeek and their customers and would like to convey our appreciation for your understanding as we worked together to resolve this issue.


Sincerely,


Travis Fisher

General Manager

Adicio, Inc.

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