With a seeming parade of CEOs doing the "perp walk" on their way to court, it's understandable for one to assume that all business crises involve some sort of near-total corporate meltdown. However, as this book stresses, while most businesses deal with smaller crises at some point, preparation and handling can prevent execs from appearing on the evening news in handcuffs.Caponigro provides detailed, common-sense advice for handling adverse business situations. Each chapter begins with a quiz to let the reader know how well corporations are prepared to handle crises. He then provides fictional - but believable - examples of successful and not-so-successful crisis management strategies. The repetitive Q&A format interspersed with these parables, along with bullet-point summaries at the end of each chapter, makes it hard for any reader to finish this book without retaining some rock-solid advice. The Crisis Counselor belongs on the shelf of any business that needs an easy reference guide for avoiding or surviving crises. ----- Title The Crisis Counselor Author Jeffrey Caponigro Publisher McGraw-Hill, 320 pages Reviewed by Kevin Lewis, AE, Hathaway PR
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