Global profile: GolinHarris

Headquarters location: Chicago

Headquarters location: Chicago

Total staff numbers in US Not supplied Total non-US staff numbers Not supplied Please list all office locations around the world, identifying which ones are affiliates, partnerships or wholly owned. GolinHarris currently has 26 offices throughout Asia, Europe and the United States. In the summer of 2004, we will open an office in Dubai which will service clients in the Arabian Gulf region. Atlanta Bangkok Brussels Chicago Dallas Frankfurt Geneva Hong Kong Houston Irvine London Los Angeles Madrid Mexico City Miami Milan New York Paris San Francisco Seattle Shanghai Singapore Taipei The Hague Tokyo Washington D.C. In addition to wholly-owned offices, we count on a network of affiliates in the following countries/regions: Argentina Australia Brazil Canada Central America Chile Colombia Czech Republic Egypt Hungary India Indonesia Israel Malaysia Middle East Poland Russia Scandinavia South Africa The Balkans Venezuela Please describe how your agency is structured globally We are structured geographically, and by practice group. Many of our accounts are served by multiple offices and practices, with one key individual as the client relationship leader. Most back-office work is handled by headquarters, with some financial functions handled through Interpublic, our holding company. Please list three of your biggest international accounts, with the following information:
  • Florida Department of Citrus: Regions where you service the account, and whether the work is done by an affiliate, partner or a wholly owned office of the firm. We service the Florida Department of Citrus (FDOC) through G/H offices in five countries: US, Canada, Japan, UK and France. What type of work is done on the account, including what practice areas are involved? Marketing public relations, media relations, issues management, industry relations, crisis response, strategic alliances. Length and type of engagement Agency of record since 1995 Management structure of the account (i.e. who leads the account and from which location, how many people work on the account globally, do you have any staff housed inside the company and where, etc.) The global account is led by the client relationship leader based in Chicago with senior counsel from our worldwide director of marketing and brand strategy. There are 20 full-time employees, across five offices, servicing the account. We don't have anyone on site at the client's location. How you bill the account We bill fees for professional services hourly at adjusted, government rates; expenses are billed as incurred. Size of budget The client wishes this information to be confidential.
  • Cotton Council International: Regions where you service the account, and whether the work is done by an affiliate, partner or a wholly owned office of the firm. We service Cotton Council International (CCI) through our offices in the UK, Germany and Hong Kong. Additionally we partner with an affiliate in Korea to service the client in that market. What type of work is done on the account, including what practice areas are involved? Marketing public relations Length and type of engagement Agency of record since 2003 Management structure of the account (i.e. who leads the account and from which location, how many people work on the account globally, do you have any staff housed inside the company and where, etc.) The account is led by a senior vice president in our Hong Kong office. There is a team of 10 people across the world working on the business. How you bill the account We bill fees for professional services hourly; expenses are billed as incurred. Size of budget Confidential.
  • DHL: Regions where you service the account, and whether the work is done by an affiliate, partner or a wholly owned office of the firm GolinHarris in Singapore (regional lead), Hong Kong, Taiwan and Japan; Weber Shandwick in Australia What type of work is done on the account, including what practice areas are involved Primarily media relations and issue management. We also develop all regional press materials. Length and type of engagement Not supplied Management structure of the account (i.e. who leads the account and from which location, how many people work on the account globally, do you have any staff housed inside the company and where, etc.) Regional lead out of Singapore. Account team across markets is about 20. How you bill the account The account is billed by retainer. Accounts established at different times across markets. Size of budget Confidential. How have international revenues changed from one year ago? Revenue is defined as revenue generated by all regions excluding the region in which your agency is headquartered. There was no meaningful change from last year. How has international staffing changed from one year ago? There was no meaningful change from last year. If you are unable to answer any of the revenue or staffing questions, please describe in whatever terms you can the performance of your global operations over the past year. Our global offices maintained strong performance in line with expectations throughout 2003. Did performance meet or exceed expectations, or not? Please explain why. What external factors such as the war in Iraq, political issues, cultural issues, affected performance? SARS was a factor in Hong Kong and Taiwan, as it was for most Asia operations. The offices have rebounded fully. What business have you won, or lost, in the past year due to a global consolidation of PR business by the client? Please list FDOC consolidated its global business with GolinHarris. It had been working with other firms in Canada and France. We lost the Hewlett Packard business in such a consolidation. What regions are performing best right now and why? What regions are under-performing? All regions continue to maintain strong performance, particularly the US (Chicago, Texas, Los Angeles, and Washington DC) and Asia (Tokyo and Taipei). In fact all regions have improved performance over last year. What region do you plan to invest more resources in this year than you did one year ago and why? What region are you decreasing investment in and why? We're investing in all regions, in different ways. We've introduced our brand in Shanghai, Bangkok and several European markets. In the US, we acquired The Benjamin Group in Irvine, CA strengthening our presence in Southern California. We've hired new people representing key areas, such as Ken Frydman, worldwide director, media relations. In addition, we're investing in a few distinct specialty practices that differentiate GolinHarris: for instance employee communications and social marketing. What new region/country will you consider entering this year and why? Are you considering international acquisitions or organic growth? As previously mentioned, we will soon open an office in Dubai which will service clients throughout the Arabian Gulf region. We're exploring other expansion but can't be specific at this time. Please describe some of the pro bono activities that you undertake internationally, or other ways that your firm connects with the international regions in which you operate. GolinHarris is committed to the communities in which it conducts business. Throughout our diverse locations, Golin/Harris engages with and encourages employees to be involved with non-profits and in charitable work. Project G.I.V.E. is a Golin/Harris program created to support employees engaged in individual volunteer work, and to encourage more employees to explore the experiential learning opportunities that volunteerism affords. Project G.I.V.E. supports employees' individual volunteering efforts in following ways: (1) providing information on volunteering; (2) one-on-one volunteering consultation sessions to help employees find appropriate volunteering opportunities, and (3) allowing up to two hours of flextime per month to allow regular, full-time employees to be away from the office during business hours for volunteer activities. GolinHarris is agency of record for a number of not-for-profits, including Special Olympics International, Ronald McDonald House Charities and the American Legacy Foundation. We make a specific commitment of time and pro bono work to each client, in addition to the paid-for scope of work.

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