Internal comms drive in pipeline at HMRC

Stephen Hardwick is planning an internal comms drive at HMRC after being handed the top comms role on a permanent basis.

Stephen Hardwick
Stephen Hardwick

Following an extensive selection process, interim corporate comms director Hardwick was chosen to continue in the role permanently.

Hardwick, who has held the interim role since 2011, said he would be focusing on eng-aging people within the deppartment. Emphasising that external comms would remain paramount, he said an internal reorganisation had laid the groundwork for rebalancing it with internal comms.

‘My priority over the next year will be giving as much to internal comms and supporting staff engagement as I do to supporting the external work,’ said Hardwick.

‘It is important to have an engaged workforce in any org-anisation, and especially so when you have staff dealing with millions of pounds’ worth of taxpayers’ money.’

Hardwick took over from Simon MacDowell, who left in 2011 to become a director at Emic Communications.

PRWeek understands that Hardwick was brought in at short notice because it was felt a full recruitment process would have left HMRC without a comms head for too long.

Before joining HMRC, he ran The Altitude Consultancy, which he co-founded.

‘When I joined, the department faced reputational difficulties on two main fronts,’ added Hardwick. ‘First was not delivering the customer service that taxpayers have a right to expect, and second was that its reputation for dealing with large businesses was not good. We were not seen as tough enough on corporate business.’

Recently, HMRC has been in the spotlight over corporate tax minimisation.


Before commenting please read our rules for commenting on articles.

If you see a comment you find offensive, you can flag it as inappropriate. In the top right-hand corner of an individual comment, you will see 'flag as inappropriate'. Clicking this prompts us to review the comment. For further information see our rules for commenting on articles.

comments powered by Disqus

Latest Articles

Sky adds Fever PR to its roster after splitting with Cake

Sky adds Fever PR to its roster after splitting with Cake

Pay-TV giant Sky has added Fever PR to its agency line-up for a wide-ranging brief covering products and services.

Max Clifford trial jury to continue deliberations after Easter break

Max Clifford trial jury to continue deliberations after Easter break

The jury in the trial of celebrity publicist Max Clifford has been sent home for Easter and will reconvene on Tuesday for further deliberations about its verdicts on 11 charges of indecent assault.

Home Office brings in Munro & Forster to campaign against FGM

Home Office brings in Munro & Forster to campaign against FGM

The Home Office has tasked Munro & Forster (M&F) with supporting its campaign to eradicate female genital mutilation (FGM) as part of a wider retained brief.

Former White House press secretary Dee Dee Myers to join Warner Bros

Former White House press secretary Dee Dee Myers to join Warner Bros

Warner Bros has appointed former White House press secretary Dee Dee Myers as EVP for worldwide corporate communications and public affairs, effective September 2.