Multi-utility company United Utilities has restructured its
communications divisions and appointed John Drummond to its top PR
Drummond takes on the role of group communications director from David
Highet, who retires at the end of March. Drummond is currently director
of communication for the Utility Division of United Utilities (embracing
North West Water and electricity company Norweb Distribution).
His appointment coincides with a decision to merge the company’s two PR
departments. The Utility Division will be combined with the United
Utilities group’s PR, which Highet oversaw.
Drummond will oversee six communications functions - public affairs,
corporate calendar and city communications, and employee, customer,
community and media relations. The in-house team is currently 26 strong
with financial and City activity handled by Cardew and Co.
’If there is a single theme that currently runs across every
institution, it’s accountability,’ Drummond told PR Week. ’We need to
approach that, especially as an industry where we are monopoly providers
of essential services.’
Drummond will provide strategic communications support to the other
business divisions of the group, including international, facilities
management and energy and telecommunications.
Drummond, a former journalist, joined North West Water Group in 1992 as
corporate communications manager and became communication director
following the Group’s acquisition of Norweb and the creation of United
Prior to joining North West Water Drummond spent eight years with IBM in
the UK and US, working across the marketing disciplines.
United Utilities is involved in water and waste-water services; gas and
electricity supply and electricity distribution; telecommunications and